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Common Closot Errors

If something goes wrong in Closot, you'll usually see an error message on screen. This article explains what each message means, what's causing it, and the fastest path to getting things working again.

Before troubleshooting locally, check the Closot status page and our social channels to confirm whether there's an active platform-wide incident.

General Errors​

The following error messages all point to the same general category of problems — a disrupted connection, stale local data, or an environment issue:

  • Something's not right
  • Something went wrong
  • Hmm… something's not right
  • There was an issue persisting your edits
  • Cannot save changes
  • Storage operation did not complete
  • Closot is damaged
  • Unable to access Closot or a specific page

What to Try​

Work through these steps in order, stopping when the issue is resolved:

  1. Check the status page — confirm the issue isn't a known platform outage
  2. Log out and log back in — refreshes your session token
  3. Restart your device — clears any system-level state that may be interfering
  4. Try a different device, browser, or incognito window — isolates whether the issue is environment-specific
  5. Clear local storage and browser cache — removes stale cached data that may be causing conflicts
  6. Quit and restart your browser — closes any hanging connections
  7. Reset the Closot app — see the Reset Closot article for full instructions per platform
  8. Confirm your device and OS are supported — Chromebooks are not supported; iOS 15 and earlier are not supported
  9. Disable VPNs — or add closot.so to your VPN's allowlist so traffic routes correctly

"Offline" or "Connect to the Internet"​

When you see this: Closot lost its connection to the internet, or something on your network is blocking it.

What to try:

  • Confirm your device actually has a working internet connection by loading another site
  • Check whether a VPN, corporate proxy, or firewall is intercepting Closot's traffic
  • If you're on an organizational network, contact your IT team and ask them to allowlist the closot.so domain
  • If you're on a personal network, try switching your DNS to 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google)

"Your File is Over the Limit"​

When you see this: You're trying to import a file that exceeds the maximum size.

What to try:

  • Remove imported files you no longer need to free up space

"Rate Limit Reached"​

When you see this: You've sent too many requests in a short period — most commonly triggered when duplicating very large amounts of content. The current limit is 50,000 blocks per hour.

What to try:

  • Wait one hour, then try the operation again
  • If you're duplicating a large page, reduce the amount of content it contains first — remove blocks you don't need, or break the page into multiple smaller pages before duplicating

"Request Body Too Large"​

When you see this: You're trying to paste more than 500KB of text in a single action (HTTP 413 error).

What to try:

  • Split the text into smaller segments and paste them one at a time

"Unsaved Transactions"​

When you see this: An integration or bot is trying to make changes to a page but doesn't have the access it needs.

What to try:

  • Make sure the integration or bot has been granted proper access to the relevant page
  • Check the page's sharing settings and confirm the integration appears with at least Can edit access